Overview
We are looking for an experienced IT Service Transition Manager to facilitate the smooth transition of IT services into live operation. This role requires collaboration with internal teams, third-party suppliers, and key stakeholders to ensure all services are operationally ready before go-live. The focus will be on service readiness, governance, and supplier coordination, leveraging strong expertise in ITIL and ServiceNow to support this process.
Responsibilities
- Lead service transition activities to ensure readiness for go-live.
- Coordinate ServiceNow integrations between internal teams and third-party vendors.
- Provide advisory support on ServiceNow platform initiatives and ITSM improvements.
- Establish and maintain robust service governance and SLAs.
- Drive operational readiness by identifying and resolving readiness gaps.
- Manage supplier and stakeholder activities, expectations, and dependencies.
- Support ITSM initiatives with service management expertise aligned with ITIL best practices.
- Oversee and ensure controlled transitions through compliance with change and operational processes.
Requirements
- Proven experience in IT Service Transition or Service Management.
- Strong practical knowledge of ServiceNow is essential.
- Good understanding of ITIL principles and service management best practices.
- Experience in transitioning applications and services into live operations.
- Experience in defining, managing, and monitoring SLAs.
- Knowledge of change management and ITSM processes.
- Strong supplier and vendor management experience.
- Excellent stakeholder management and coordination skills.