Overview
As an Oracle Developer, the successful candidate will play a pivotal role in supporting the development and configuration of Oracle Service Cloud solutions. This contract position emphasizes flexibility and offers the opportunity to work either part-time or full-time while collaborating closely with stakeholders to optimize customer service operations. The role is tailored for individuals with a strong technical background and a commitment to delivering efficient, scalable service solutions.
Responsibilities
- Configure and administer Oracle Service Cloud (RightNow) applications to meet business requirements.
- Design, create, and maintain custom objects, fields, tables, and relationships to support tailored customer service processes.
- Develop and configure business rules, workflows, and automation processes to enhance operational efficiency.
- Configure workspaces, reports, dashboards, and user interfaces to facilitate user engagement and data visibility.
- Support data management activities, including data imports, exports, and integrity checks to ensure data accuracy.
- Collaborate closely with business stakeholders to gather requirements and translate them into effective technical solutions.
- Troubleshoot and resolve platform, configuration, and data issues promptly to minimize operational disruptions.
- Document technical designs, configurations, and development activities for compliance and future reference.
Requirements
- Degree in Computer Science, Information Technology, or equivalent commercial experience.
- Certification in Oracle Service Cloud is highly desirable.
- Proven experience in developing and configuring Oracle Service Cloud (RightNow).
- Knowledge of SQL and database design is advantageous.
- Familiarity with APIs (REST/SOAP) and integration processes.
- Professional certifications related to Oracle Service Cloud or similar platforms are considered a significant asset.
- Ability to obtain DBS clearance for compliance with security standards is necessary.