Overview
As a Senior Content Designer, you will play a vital role in crafting user-centered content for a trauma-informed service, focusing on meeting the needs of vulnerable individuals. You will work collaboratively with a multidisciplinary team to design, deliver, and refine content while ensuring accessibility and consistency across digital platforms. Your expertise in analyzing user feedback will guide content improvements, adapting to stakeholder input and project changes throughout the contract period.
Responsibilities
- Design and deliver clear, user-centered content that prioritizes service-oriented goals.
- Collaborate with a multidisciplinary team to create and refine content according to user needs.
- Analyse user feedback and data to inform content iterations and improvements.
- Ensure content consistency and accessibility across various digital platforms.
- Lead content updates based on stakeholder feedback and evolving project requirements.
Requirements
- Proven experience in content design, preferably at a senior level, for service-based projects.
- Demonstrated understanding of trauma-informed services and their content challenges.
- Familiarity with public sector and GDS standards.
- Strong analytical skills to assess content performance and user engagement.
- Excellent communication and collaboration skills for effective teamwork.
- Ability to work independently and manage time to meet deadlines.