Overview
The Content Designer will play a critical role in enhancing content management within a major public sector transformation programme. They will collaborate closely with Service Design and other programme colleagues to investigate current content practices and recommend strategic improvements. This position allows for flexibility with remote work while requiring occasional on-site presence in Scotland.
Responsibilities
- Audit content across services and channels to identify gaps, duplication, and risks.
- Recommend enhancements to content organization, navigation, and usability based on findings.
- Develop a comprehensive content strategy that aligns user needs with programme priorities.
- Define ownership, approval processes, and version control arrangements for content.
- Create and implement standards and practices to ensure consistency in communications.
- Facilitate workshops with multidisciplinary teams to establish priorities and next steps.
Requirements
- Proven experience in content design within complex transformation or service improvement projects.
- Demonstrated ability to lead content audits and assessments across large organizations.
- Strong understanding of content strategy, governance, and operational processes.
- Proficiency in applying user-centered design principles and accessibility standards.
- Confident in stakeholder engagement and facilitating workshops effectively.
- Experience working in agile teams alongside Service Designers and User Researchers.