Overview
We are seeking a Senior Service Designer to join a leading UK PropTech company on a 6-month contract basis. In this role, you will be part of a dynamic product team focused on enhancing customer experiences within a large-scale marketplace by leveraging AI-driven solutions. Your expertise in service design will be instrumental in addressing complex challenges and ensuring user-centric approaches to service delivery.
Responsibilities
- Lead service design activities across complex projects.
- Map end-to-end services, journeys, and experiences to identify customer needs and opportunities.
- Use research, data, and insights to inform design decisions and shape service improvements.
- Develop service concepts, prototypes, and future-state service models.
- Collaborate with cross-functional teams and influence stakeholders by communicating design recommendations.
- Champion user-centered design, accessibility, and continuous improvement.
Requirements
- Extensive experience in service design with a strong portfolio demonstrating your approach and impact.
- Proven expertise in end-to-end service design and customer journey mapping.
- Ability to translate complex problems into clear, practical solutions.
- Experience utilizing research and insights to inform service enhancements.
- Proven skills in facilitating workshops and engaging with diverse stakeholders.