Overview
The Service Designer will play a pivotal role in enhancing services within the UK Central Government, Defence, or Public Sector frameworks. Working in a multidisciplinary agile team, the contractor will leverage user research insights to drive service improvements and facilitate workshops with various stakeholders, ensuring alignment with GDS Service Standards and Government Service Manuals.
Responsibilities
- Conduct user research to gather insights and inform service design decisions.
- Facilitate workshops to engage stakeholders and gather requirements.
- Develop service designs that meet GDS Service Standards and align with organizational objectives.
- Collaborate with multidisciplinary teams to implement service improvements.
- Evaluate and iterate on service offerings based on user feedback and performance data.
- Contribute to the transformation of services and support organizational change initiatives.
- Maintain active SC Clearance throughout the duration of the contract.
Requirements
- Active SC Clearance is mandatory.
- Proven experience as a Service Designer in UK Central Government, Defence, or Public Sector environments.
- Strong knowledge of GDS Service Standard and Government Service Manual.
- Demonstrated skills in workshop facilitation and stakeholder management.
- Experience in agile multidisciplinary delivery teams.
- Ability to interpret and apply user research findings to improve services.
- Solid understanding of service transformation and organizational change.