Overview
The User Researcher will work on a contractual basis to plan, conduct, and analyze user research activities aimed at enhancing service and product design. This role requires engaging with users in their environments to gather qualitative insights, ensuring that the development process is user-centered. The successful candidate will primarily work remotely, with occasional visits to the office for collaboration within multidisciplinary teams, making this a flexible position suitable for professionals with experience in government or GDS contexts.
Responsibilities
- Plan and conduct user research activities in various environments.
- Engage directly with users to gather qualitative insights.
- Analyze research findings to inform service and product design.
- Collaborate with multidisciplinary teams to ensure user needs are central to development.
- Present research findings to non-technical audiences.
Requirements
- Proven experience in user research, especially in fieldwork contexts.
- Strong knowledge of qualitative research methods (interviews, observations, usability testing).
- Experience working within government or GDS frameworks.
- Excellent communication and stakeholder management skills.
- Ability to analyze and synthesize research findings into actionable insights.
- Proficient in common user research and collaboration tools (e.g., Dovetail, Optimal Workshop).
- Familiarity with survey tools and data analysis software is advantageous.
- Experience or familiarity with Government Digital Service (GDS) standards is required.