Overview
We are looking for a skilled ServiceNow Technical Consultant to contribute to the development and integration of enterprise-scale ITSM and ITOM implementations. The successful candidate will collaborate closely with solution architects, business analysts, and project managers to design, configure, and enhance ServiceNow solutions, ensuring alignment with business needs and operational standards.
Responsibilities
- Administer and maintain the ServiceNow platform across development, test, and production environments.
- Configure and customize core ServiceNow modules, particularly ITSM and ITOM.
- Develop workflows, automations, and custom scripts to meet business requirements.
- Collaborate with team members during the implementation lifecycle, participating in sprint planning and code reviews.
- Perform instance governance and monitor platform health and compliance with standards.
- Produce and maintain technical documentation and ensure adherence to development best practices.
- Provide technical guidance and mentoring to junior developers or administrators as needed.
- Support testing activities and contribute to deployment planning and post-go-live support.
Requirements
- Proven experience delivering ServiceNow ITSM and/or ITOM implementations.
- Strong hands-on experience with platform administration, configuration, and development.
- Proficiency in integration development using REST/SOAP APIs and IntegrationHub.
- Mandatory certifications: ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist - ITSM (CIS-ITSM).
- Familiarity with CMDB, Discovery, Event Management, or Service Mapping is highly desirable.
- Strong understanding of ServiceNow platform architecture and best practices in Agile environments.
- Ability to troubleshoot complex technical issues across integrations and platform functionality.
- Detail-oriented with strong problem-solving and communication skills.