Overview
The User Researcher role involves leading user research initiatives to generate actionable insights that inform product development decisions. Working closely with UX, Content, and Service Designers, the contractor will engage in an agile environment to ensure user needs are embedded in the development process. This position supports the improvement of user research practices within teams and is ideal for candidates with a strong background in various research methodologies.
Responsibilities
- Own the user research process in a rapidly iterative development environment.
- Choose appropriate research methods to understand user needs across all stages of the product lifecycle.
- Plan research sessions and define research roadmaps.
- Support Research Operations by facilitating recruitment and advising on software tools.
- Analyze data to communicate clear, actionable insights to stakeholders.
- Demonstrate the value of user research to engage clients and team members.
- Collaborate with teams to set objectives and hypotheses for research.
Requirements
- Proven experience in a range of user research methodologies including usability testing, ethnographic observation, and A/B testing.
- Strong ability to manage research data in compliance with GDPR and ethical guidelines.
- Experience creating customer journey maps and personas that convey user needs.
- Ability to conduct inclusive research with diverse participant groups.
- Strong communication skills for presenting research findings to teams and stakeholders.
- Comfortable working in an agile environment and contributing to team goals.