Overview
The Change & Training Lead will spearhead the training and digital adoption efforts in a significant technology transformation within a large field service organization. This role involves working closely with various stakeholders, including office, finance, and field-based users, to ensure successful implementation and user confidence in new systems and tools. The successful candidate will take a hands-on approach to create effective training materials and provide support through all stages of the transition.
Responsibilities
- Lead training and digital adoption for new systems and technology.
- Build training frameworks, programmes, and supporting materials.
- Create guides, walkthroughs, videos, webinars, and practical learning content.
- Train and support office, finance, field operatives, and subcontractors.
- Build and support Super User / Training Champion networks.
- Manage resistance and drive user adoption.
- Support implementation, pilots, and go-live activity.
- Provide floor-walking, coaching, and hands-on user support.
Requirements
- 5+ years’ experience in IT training, systems training, or digital adoption.
- Strong experience delivering training around new systems, software, or technology.
- Proven experience building training frameworks and programmes.
- Experience supporting system implementations and go-live.
- Comfortable training both office-based and frontline/field users.
- Experience with field service, workforce management, scheduling, or mobile technology is highly desirable.
- Strong change management and stakeholder engagement skills.
- Hands-on approach with excellent communication skills.