Overview
The Change & Training Lead will spearhead the training and adoption strategy for a major system rollout and AI tool integration within a leading utilities organization. This hands-on position requires collaboration across various teams, including office, finance, field, and subcontractors, to ensure the successful understanding and adoption of new technologies. The role also involves creating engaging training materials and support structures to promote long-term technology integration.
Responsibilities
- Drive the training and adoption strategy for new systems and AI tools.
- Create role-specific training programs and materials for diverse user groups.
- Build and develop a network of Training Champions / Super Users.
- Produce engaging training guides, videos, and resources for various skill levels.
- Deliver training through webinars, classroom sessions, and online resources.
- Track training completion and competency metrics for continuous improvement.
- Work collaboratively with Operations, Finance, Field Operations, and business leaders.
- Support the implementation of AI tools in daily workflows.
Requirements
- Proven experience leading IT training and digital adoption programs.
- Strong background in delivering end-to-end training within project timelines.
- Experience training diverse audiences, including non-technical users.
- Excellent communication skills with the ability to simplify complex processes.
- Familiarity with workplace AI tools like Copilot or ChatGPT.
- Knowledge of change management and adult learning principles.
- Experience with training tools such as WalkMe or Whatfix is beneficial.
- Desirable experience in field service, construction, logistics, or facilities management.