Overview
The Change Lead will spearhead the training and adoption strategy for a significant new system rollout and integration of AI tools within a leading Utilities company. This hands-on role involves collaboration across various teams, ensuring effective technology adoption and embedding in the business processes. The Change Lead will create user-friendly training materials and assist diverse users in adapting to new technologies.
Responsibilities
- Drive the training and adoption strategy for new system implementations.
- Create role-specific training programs and materials for varied user groups.
- Develop a network of Training Champions/Super Users to support long-term adoption.
- Produce engaging training content including guides, videos, and on-site onboarding for mobile users.
- Deliver training through various formats such as webinars, classroom sessions, and one-on-one coaching.
- Track training completion and adoption metrics in collaboration with business leaders.
- Support the rollout and usage of AI tools safely within team workflows.
Requirements
- Proven experience in leading IT training, digital adoption, or change management initiatives.
- Strong background in delivering end-to-end training programs within defined project timelines.
- Proficient in educating diverse audiences including non-technical users and contractors.
- Excellent communication skills with the ability to simplify complex software training.
- Experience with AI tools such as Copilot and ChatGPT, as well as change management principles.
- Familiarity with tools like WalkMe, Whatfix, Microsoft 365, and Teams is advantageous.
- Experience in fields such as construction, logistics, or facilities management is highly desirable.