Overview
The IT Change Manager will play a crucial role in leading technology change and project delivery for a global bank. This contract position involves overseeing the entire change management lifecycle, from managing the demand pipeline to ensuring smooth service transitions with minimal service disruption. Collaborating with both technology and business teams, the Change Manager will ensure that all changes are well-governed and meet regulatory requirements while effectively communicating updates to senior management.
Responsibilities
- Manage the end-to-end technology change lifecycle.
- Oversee and operate ITIL 4-aligned Change Management processes.
- Coordinate Service Transition activities and manage technology demand pipelines.
- Ensure all changes are well documented and governed.
- Work closely with Technology and Business teams to minimize disruption to live services.
- Present progress and updates to senior management and stakeholders regularly.
- Manage third-party suppliers involved in the change process.
- Facilitate effective collaboration across teams to align project objectives.
Requirements
- Proven experience in delivering technology change and projects within financial services.
- Strong understanding and hands-on experience with ITIL 4 Change Management processes.
- Experience with Service Transition coordination and managing demand pipelines.
- Strong governance and documentation skills.
- Excellent stakeholder management skills, including presentation to senior management.
- Familiarity with technology infrastructure, cloud services, and business applications.
- Experience using IT Service Management tools.
- Qualifications such as ITIL 4 Foundation, PRINCE2 Practitioner, and Agile or Scrum certification.