Overview
We are seeking an experienced Change Manager to lead the governance and continuous improvement of our enterprise-wide IT Change Management function. In this fully remote role, you will collaborate closely with the Head of Change and Configuration Management to enhance change governance and ensure that technology changes are effectively assessed, authorized, implemented, and reviewed, thereby minimizing operational risks and disruptions. You will also serve as a subject matter expert, providing strategic oversight and guidance to technical teams and senior stakeholders throughout the change process.
Responsibilities
- Develop and deliver the Change Management strategy across Technology Services.
- Drive consistent adoption of Change Management policies and standards.
- Review and continuously improve Change Management processes and procedures.
- Provide governance oversight for Change Advisory Boards (CABs) and other forums.
- Challenge change requests ensuring risk assessments and implementation plans are robust.
- Oversee Emergency and Expedited Change processes with appropriate scrutiny.
- Support investigations into change-related incidents and manage corrective actions.
- Produce management information and reporting related to change success metrics.
Requirements
- Significant experience in IT Change Management in large-scale enterprise environments.
- Proven experience managing Change Advisory Boards (CABs).
- Strong understanding of Emergency and high-risk change processes.
- Experience with change risk assessment, impact analysis, and implementation planning.
- Ability to effectively influence and manage stakeholders at all levels.
- Experience in developing change management metrics and governance reporting.
- Good understanding of IT governance, audit, and compliance requirements.
- ITIL certification (v3 or v4) is desirable.