Overview
The Senior Technical Project Manager will oversee a portfolio of high-profile technology and transformation projects, focusing on digital and customer-facing initiatives. This role involves leading multiple technical projects from inception to successful delivery, acting as a vital link between business stakeholders and technical teams. You will ensure that projects are delivered on time, within budget, and with high standards of quality while building strong relationships across various teams and stakeholders.
Responsibilities
- Lead end-to-end delivery of multiple technical and business projects.
- Define project scope, plans, resources, and timelines.
- Establish and maintain delivery structure (RAID, governance, reporting).
- Manage budgets, risks, issues, and change control processes.
- Coordinate cross-functional teams and third-party suppliers.
- Support digital and customer journey improvements across platforms.
- Provide clear reporting, updates, and presentations to senior stakeholders.
- Build and maintain strong relationships with stakeholders.
Requirements
- Proven experience delivering technical projects (infrastructure, systems, or digital).
- Strong track record managing multiple concurrent projects in complex environments.
- Experience in delivering digital or customer-facing projects/platforms (e.g., portals, apps, customer journeys).
- Hands-on, delivery-focused PM with the ability to structure and drive project progress.
- Strong stakeholder management skills to engage and align senior stakeholders.
- Experience working with cross-functional teams and external suppliers.
- Solid understanding of project management methodologies (PRINCE2, Agile, hybrid).
- Working knowledge of ITIL disciplines (service transition, change management, etc.).