Overview
We are seeking an experienced Business Transformation Manager to play a key role in a significant business transformation initiative for an international e-commerce marketplace. This contract position focuses on delivering complex change across various business functions, including commercial operations, finance, and technology, while engaging with stakeholders at all levels. The successful candidate will foster collaboration in a fast-paced environment and drive the adoption of a newly designed Target Operating Model.
Responsibilities
- Lead and deliver complex transformation projects to redesign operating processes.
- Collaborate with stakeholders across multiple business functions to ensure alignment.
- Manage projects through all phases from discovery to successful adoption.
- Coordinate multiple teams, workstreams, and third-party partners for effective delivery.
- Engage with senior stakeholders to provide updates and address challenges.
- Maintain accountability for project plans, budgets, and governance to ensure momentum.
- Adapt delivery strategies in response to evolving priorities and ambiguity.
Requirements
- Proven experience in managing major business transformation and change programs.
- Strong track record of delivering complex, cross-functional projects with multiple stakeholders.
- In-depth understanding of business change, operational readiness, and stakeholder engagement.
- Excellent communication and influencing skills, particularly with senior leadership.
- Commercially minded and pragmatic, balancing strategic objectives with execution.
- Experience in e-commerce, marketplaces, or international consumer-facing businesses is advantageous.
- Ability to operate effectively in high-paced and ambiguous environments.