Overview
The Cloud Support Engineer will play a critical role in supporting an established technology organization's cloud migration initiative. This position involves collaborating closely with an experienced engineering team to manage, maintain, and troubleshoot customer environments operating on a VMware-based cloud platform, while also facilitating the transition to a new OpenStack platform. The role is primarily remote with occasional onsite visits to Manchester.
Responsibilities
- Provide day-to-day support and management of customer infrastructure across a VMware-based cloud environment.
- Manage and maintain Windows Server environments, including Windows Server 2012+.
- Support and troubleshoot Microsoft Exchange, IIS, Active Directory, and Office 365.
- Use PowerShell scripting to automate management of customer environments.
- Maintain VMware-based virtualization solutions, supporting virtual machines and infrastructure services.
- Manage and maintain Veeam backup solutions, ensuring reliable backup processes.
- Support and maintain Linux-based environments using shell commands and scripting.
- Troubleshoot infrastructure issues to ensure customer environments remain stable and operational.
Requirements
- Proven commercial experience in VMware infrastructure support or cloud infrastructure engineering.
- Strong working knowledge of Windows Server 2012+ and associated Microsoft technologies.
- Experience supporting Microsoft Exchange, IIS, Active Directory, and Office 365.
- Practical experience using PowerShell scripting for infrastructure management and automation.
- Familiarity with managing and maintaining VMware-based virtualization environments.
- Experience managing and maintaining Veeam backup solutions.
- Working knowledge of Linux-based environments, including shell commands and scripting.
- Experience supporting customer-facing cloud or managed service environments, with a preference for candidates who have worked in an MSP environment.