Overview
We are looking for a CRM Business Change/Readiness Project Manager to lead the business readiness efforts for a CRM implementation over an initial 6-month contract. This role will focus on shaping the operating model and preparing teams for transition, ensuring stakeholder alignment from the Senior Leadership Team to operational teams. You will be a key authority on CRM best practices, helping the organization adopt and realize value from their new CRM systems.
Responsibilities
- Shape the Target Operating Model (TOM) in collaboration with business leaders.
- Drive business readiness by preparing teams for transition and defining impact assessments.
- Establish and implement adoption plans for the CRM system.
- Engage with stakeholders at all levels, from Senior Leadership to frontline users.
- Act as a subject matter expert (SME) in CRM, offering guidance to non-technical business units.
Requirements
- Demonstrable experience leading business-side change for enterprise CRM platforms (e.g., Salesforce, Dynamics, HubSpot).
- Proven track record in defining Target Operating Models and commercial business processes.
- Strong executive engagement skills with the ability to influence stakeholders effectively.
- Ability to work autonomously and create structure within a dynamic programme environment.