Overview
We are seeking a skilled D365 Developer with expertise in Dynamics 365 CRM and Customer Engagement to join a small, dynamic law firm. This fully remote position offers a unique opportunity to implement and develop the firm's CRM platform while working closely with stakeholders to drive effective solutions. With the potential for long-term engagement, the developer will lead the optimization of workflows and enhance overall system efficiency.
Responsibilities
- Act as a Subject Matter Expert (SME) for Dynamics 365 CRM and CE solutions.
- Take ownership of ongoing development, design, and support of the CRM system.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Work alongside a consultancy and transition to full ownership of the system.
- Improve and optimize workflows to streamline internal processes and enhance user experience.
- Automate routine activities to boost efficiency within the CRM platform.
Requirements
- Proven experience with Dynamics 365 CRM & Customer Engagement modules.
- Strong understanding of workflow automation and optimization within Dynamics 365.
- Self-motivated with the ability to work independently and as part of a team.
- Diligent, proactive, and detail-oriented.
- Excellent communication skills with the ability to interpret business needs into technical solutions.
- Experience in legal or professional services environments is a bonus.