Overview
We are seeking an experienced Delivery Manager to oversee a critical operational systems replacement programme aimed at consolidating two separate legacy systems into a unified enterprise SaaS platform. This hybrid role will involve collaboration with various teams, including technology, operations, and architecture, to ensure successful implementation and adoption of the new system while maintaining governance and managing dependencies throughout the project lifecycle.
Responsibilities
- Own end-to-end delivery of the core systems replacement programme, from discovery and planning through procurement, implementation, migration, cutover, and business adoption.
- Drive the consolidation of requirements across two distinct legacy operational systems and ensure they translate into a clear buying and implementation process.
- Build and manage integrated delivery plans, milestones, dependencies, RAID logs, governance forums, budgets, and executive stakeholder reporting.
- Coordinate cross-functional teams spanning operations, technology, architecture, data, security, procurement, testing, and business change.
- Lead vendor engagement and RFP delivery, ensuring solutions are assessed against agreed business, technical, and operational outcomes.
- Hold vendors and implementation partners accountable for delivering the solution purchased, challenging scope drift and unnecessary customisation.
- Manage migration, transition, cutover, and operational readiness activity while minimising disruption to critical services.
- Facilitate decision-making across complex workstreams, resolving competing priorities and escalating risks with clear options and recommendations.
Requirements
- Proven experience as a Delivery Manager or Programme Manager leading complex enterprise technology transformation end-to-end.
- Strong track record delivering legacy system replacement, platform consolidation, migration, harmonisation, or modernisation programmes.
- Experience implementing enterprise SaaS products through major vendor-led programmes.
- Practical experience supporting vendor selection, procurement, RFP, fit-gap assessment, and contract-to-delivery traceability.
- Strong understanding of migration, cutover, operational readiness, dependency management, and business adoption.
- Experience managing systems integrators, SaaS vendors, and third-party implementation partners against defined outcomes.
- Excellent governance, RAID management, planning, executive reporting, and senior stakeholder engagement skills.
- Comfortable operating across both technical and operational teams in a fast-paced, complex environment.