Overview
The Gainsight Administrator will be responsible for the management and further development of a crucial Customer Experience platform. In this role, you will engage with various teams, including Customer Experience and Customer Success, to enhance the platform, deliver projects, and understand user requirements. Your contributions will directly impact the effective use of the Gainsight technology within the organization.
Responsibilities
- Own the day-to-day administration and configuration of Gainsight.
- Deliver platform enhancements, projects, and new functionality.
- Manage reporting, dashboards, workflows, automation, and data.
- Work directly with stakeholders to gather and translate requirements.
- Identify opportunities to improve processes and platform capabilities.
- Support integrations across the wider CX technology landscape.
- Maintain platform governance, data quality, and best practices.
- Help drive user adoption and maximize value from Gainsight.
Requirements
- Strong hands-on Gainsight administration experience.
- Experience managing or taking ownership of a Gainsight environment.
- Good understanding of Customer Experience / Customer Success.
- Experience delivering platform projects and improvements.
- Strong stakeholder management and requirements gathering skills.
- Knowledge of reporting, automation, data, and integrations.
- Experience across wider CX or CRM technologies would be beneficial.