Overview
We are seeking an experienced Head of IT Operations & Infrastructure to lead our UK IT operations within a dynamic and security-focused organization. This senior leadership role involves overseeing the secure and effective operation of the IT infrastructure and services, ensuring alignment with the organization's strategic technology goals. The successful candidate will collaborate closely with the Digital Technology Director to enhance operational delivery and build the necessary teams and processes to support business growth and Defence requirements.
Responsibilities
- Lead day-to-day UK IT operations, ensuring secure and effective infrastructure and services.
- Own IT service management processes across incident, problem, change, request, and configuration management.
- Manage multidisciplinary teams across infrastructure, cloud services, and end-user technology.
- Establish operational KPIs, performance reporting, and continuous improvement processes.
- Oversee the operational lifecycle of servers, storage, networks, and collaboration platforms.
- Drive infrastructure modernization initiatives, particularly hybrid-cloud adoption and Microsoft Azure solutions.
- Collaborate with Cyber Security teams to maintain security controls and meet Defence requirements.
- Ensure efficient transition of new technology solutions into business-as-usual operations.
Requirements
- Significant experience in leading IT Operations, Infrastructure, or IT Service Management functions.
- Proven track record managing multidisciplinary IT teams across various technical areas.
- Strong understanding of enterprise infrastructure and networking technologies.
- Experience working in Defence, government, or similarly security-sensitive environments.
- Strong knowledge of ITIL and IT service management best practices.
- Demonstrated ability in managing disaster recovery and operational resilience initiatives.
- Good understanding of Microsoft infrastructure and modern cloud technologies.
- Active SC Security Clearance is essential.