Overview
We are seeking an experienced IT Support Engineer to join a small IT team during a period of organisational change and internal tooling migration. This role involves providing hands-on support in a predominantly Mac-based environment, enabling senior team members to focus on the migration process. The successful candidate will take ownership of day-to-day IT support tasks and manage various technical issues related to macOS and Google Workspace.
Responsibilities
- Take ownership of IT support tickets and resolve the majority independently.
- Troubleshoot macOS devices and provide support for a smaller Windows estate.
- Administer and troubleshoot Google Workspace functionalities.
- Resolve user access and single sign-on issues using Okta.
- Address additional support issues arising from internal tooling migrations.
- Assist in identifying and addressing Cyber Essentials compliance gaps.
Requirements
- Strong hands-on experience with macOS support and troubleshooting.
- Proven administration experience with Google Workspace, beyond basic account creation.
- Working knowledge of Okta and single sign-on implementations.
- Experience in handling 2nd line support issues with responsibility.
- Ability to prioritize tasks effectively and work with limited supervision.
- Some experience in Windows support is beneficial, although macOS is the priority.