Overview
We are looking for an experienced Oracle Service Cloud Developer to join our client's team on an initial 2-3 month contract, with flexible options for part or full-time engagement. The successful candidate will utilize their technical expertise in Oracle Service Cloud (RightNow) to enhance customer service solutions, working closely with stakeholders to ensure effective system integration and data management within an agile environment.
Responsibilities
- Configure and administer Oracle Service Cloud (RightNow) applications to meet business requirements.
- Design, create, and maintain custom objects, fields, tables, and relationships within the platform.
- Develop and configure business rules, workflows, and automation processes to enhance operational efficiency.
- Customize workspaces, reports, dashboards, and user interfaces to improve user experience and information accessibility.
- Support data management activities, including imports, exports, and data integrity checks to ensure high data quality.
- Collaborate closely with business stakeholders to gather requirements, analyze needs, and translate them into technical solutions.
- Troubleshoot and resolve platform, configuration, and data-related issues promptly to minimize operational disruptions.
- Support integrations between Oracle Service Cloud and third-party applications, ensuring seamless data flow and functionality.
Requirements
- Degree in Computer Science, Information Technology, or related discipline, or equivalent commercial experience.
- Certifications in Oracle Service Cloud are highly desirable.
- Experience with SQL and database design is essential.
- Solid understanding of system integration principles.
- Practical experience configuring and developing within Oracle Service Cloud.
- Strong foundation in technical troubleshooting and problem-solving.
- Experience in stakeholder communication is essential.
- DBS clearance may be required.