Overview
The Product Manager will play a vital role in leading the transformation of a hospitality business's digital portfolio, focusing on moving multiple websites onto a new Digital Experience Platform (DXP). This hands-on position will involve managing a team and collaborating with digital agencies and partners to ensure the successful rollout of the project, while maintaining senior stakeholder engagement throughout the process.
Responsibilities
- Lead the delivery of the DXP & website transformation program from pilot to full rollout.
- Manage relationships with digital partners and third-party vendors on a daily basis.
- Coordinate activities related to content migration, SEO, analytics, testing, and User Acceptance Testing (UAT).
- Track budget and supplier costs, reporting progress to senior sponsors.
- Plan for go-live, training, and post-launch support (hypercare).
- Ensure project governance through effective planning, risk analysis, issue tracking, and reporting.
Requirements
- Demonstrated experience in end-to-end delivery of website, CMS, or DXP programs.
- Experience with multi-site or multi-brand delivery, preferably in hospitality, travel, or retail sectors.
- Strong understanding of the website lifecycle, including CMS build, integrations, content migration, and SEO.
- Proven ability to manage digital agencies and implementation partners.
- Experience with project governance practices, including planning and change control.
- Strong skills in senior stakeholder management across various departments, including Digital, Marketing, Commercial, and Technology.