Overview
We are looking for a highly skilled Senior Business Analyst with over 10 years of expertise in e-commerce and retail transformation to support a significant digital commerce platform initiative. The contractor will collaborate with both business and technology teams to define requirements, integration processes, and operational workflows, playing a crucial role in ensuring the successful delivery of the platform transformation program.
Responsibilities
- Lead requirements-gathering workshops with business and technology stakeholders.
- Analyse and document current-state and future-state business processes.
- Develop Business Requirements Documents (BRDs), functional specifications, user stories, acceptance criteria, process maps, and other supporting documentation.
- Define integration requirements, workflows, data mappings, and validation logic for Shopify Plus and associated systems.
- Ensure requirements are traceable throughout design, development, testing, deployment, and go-live phases.
- Facilitate stakeholder meetings, solution walkthroughs, and formal sign-off of requirements and process changes.
- Support User Acceptance Testing (UAT), defect triage, integration validation, and go-live readiness.
Requirements
- 10+ years of Business Analysis experience within e-commerce and retail sectors.
- Hands-on experience with Shopify Plus backend integrations.
- Experience integrating Shopify Plus with PIM tools, pricing systems, tax engines, ERP platforms, and related retail systems.
- Strong knowledge of retail transformation and business process change management.
- Experience in documenting integration requirements, data mappings, workflows, and validation rules.
- Excellent stakeholder management, communication, facilitation, and documentation skills.
- Strong analytical and problem-solving capabilities.
- Ability to thrive in fast-paced, complex transformation environments.