Overview
We are looking for a Senior Network Engineer to join our team on a contract basis, responsible for leading the technical delivery of customer projects and managing network-related incidents. This role involves close collaboration with Project Managers, Account Managers, and engineers, ensuring high-quality solutions and customer satisfaction. The position is remote but will require occasional travel across the UK for customer site visits and project support, including planned out-of-hours work for critical activities.
Responsibilities
- Lead the technical delivery of customer network projects.
- Act as the technical lead for network faults, escalations, and major incidents.
- Collaborate with Project Managers and Account Managers to ensure project success.
- Take ownership of technical quality and documentation for solutions delivered.
- Provide expert support and troubleshooting across enterprise customer environments.
- Manage critical incidents and complex change requests effectively.
- Deliver strong customer-facing support and stakeholder management.
Requirements
- Proven experience with SD-WAN technologies such as Cisco Viptela, Meraki, and Fortinet.
- Hands-on skills with LAN/WLAN technologies, including Cisco and Meraki.
- Experience with security technologies, notably Fortinet and Cisco Firepower.
- Excellent troubleshooting, fault-finding, and diagnostic skills.
- Experience managing critical incidents and technical escalations.
- Strong leadership skills during major incident resolution and project execution.
- Ability to travel across the UK and hold a full UK driving licence is essential.