Overview
We are seeking a Senior User Researcher to lead research initiatives that inform the design and development of user-centered digital services. In this role, you will collaborate with designers, business analysts, and product managers to ensure user insights translate into actionable outcomes, ultimately enhancing the public service experience. This position can be filled on a permanent or contract basis, allowing for flexible working arrangements with a commitment to user-driven design principles.
Responsibilities
- Plan and conduct user research using various methods such as interviews and usability testing.
- Engage with diverse user groups, including those with access needs and specialist users.
- Analyze research findings and present clear, actionable insights to teams and stakeholders.
- Collaborate with cross-functional teams to ensure research informs design and development decisions.
- Test prototypes and iterate on services based on user feedback.
- Ensure research compliance with UK ethical standards and GDPR.
- Prepare findings for GDS service assessments.
- Mentor and support junior researchers in their development.
Requirements
- Significant experience as a user researcher in digital services.
- Strong qualitative research skills complemented by knowledge of quantitative methods.
- Experience collaborating with users who have access needs or lower digital confidence.
- Proven track record in multidisciplinary agile teams.
- Ability to effectively present findings and influence product decisions.
- Experience in the UK government or public sector is desirable.
- Familiarity with complex, multi-organization services and GDS service assessments.