Overview
We are seeking a Senior User Researcher to join our dynamic team, focusing on enhancing public services through user-centered design. In this role, you will work closely with designers, business analysts, and product managers to conduct comprehensive user research, ensuring that user needs directly inform the development process. This position is available as either a permanent role with a competitive salary or a contract role for energetic professionals looking to make a significant impact in the public sector.
Responsibilities
- Plan and conduct user research using various methods, including interviews and usability testing.
- Engage with diverse user groups, including those with access needs and specialized users.
- Analyze research findings and present actionable insights to teams and stakeholders.
- Collaborate with designers and product managers to ensure user research informs design decisions.
- Test prototypes and services, iterating based on research evidence.
- Ensure all research complies with ethical standards and UK GDPR requirements.
- Prepare research documentation for GDS service assessments.
- Support and mentor junior researchers in best practices.
Requirements
- Significant experience as a user researcher in digital services.
- Strong qualitative research skills complemented by quantitative data analysis.
- Proven experience researching with users who have access needs or limited digital skills.
- Experience working within multidisciplinary agile teams.
- Ability to clearly present findings and influence decision-making.
- Desirable: Background in the UK government or public sector.
- Desirable: Experience researching complex services across multiple organizations.
- Desirable: Familiarity with GDS service assessments.