Overview
The Service Designer will craft and enhance user experiences by mapping out end-to-end user journeys and developing service blueprints. Collaborating with a range of professionals including user researchers, product managers, and developers, this role is focused on identifying areas for improvement in existing services and ensuring adherence to accessibility requirements and processing standards. With a primary objective of supporting agile delivery, the designer will effectively communicate design recommendations to stakeholders based on research findings.
Responsibilities
- Map end-to-end user journeys and create service blueprints.
- Identify pain points and opportunities for service improvement.
- Collaborate with user researchers, product managers, developers, and policy teams.
- Facilitate workshops to gather and utilize research insights.
- Ensure compliance with accessibility requirements and GOV.UK Service Standards.
- Support agile delivery processes and communicate design recommendations to stakeholders.
Requirements
- Proven experience as a Service Designer in government or large organizations.
- Strong expertise in user journey mapping and service blueprints.
- Knowledge of GDS Service Standards and the GOV.UK Service Manual.
- Experience in multidisciplinary agile teams.
- Strong communication, facilitation, and problem-solving skills.