Overview
We are looking for an experienced Service Transition Manager to join the IT Operations team within the Group IT Department. In this pivotal role, you will support the transition of IT services in a complex organization, especially in environments with substantial legacy technology. You will collaborate with diverse stakeholders and lead multiple workstreams to ensure effective service model transformation.
Responsibilities
- Manage the transition of IT services within large, complex environments.
- Establish and maintain effective relationships across various stakeholder groups.
- Support and lead service model transformation initiatives.
- Oversee complex issues and escalations throughout transitions.
- Coordinate multiple concurrent workstreams effectively.
- Engage with outsourcing providers to enhance service delivery.
- Ensure operational readiness and smooth service delivery into live operations.
Requirements
- Significant experience in managing IT service transitions in large organizations.
- Strong knowledge of legacy IT environments and service model transformations.
- Demonstrated ability in stakeholder management and relationship building.
- Proven leadership skills in handling complex issues and escalations.
- Excellent organizational and prioritization capabilities.
- Experience with Indian outsourcing providers is advantageous.
- Familiarity with CGI systems and processes is a plus.
- Strong understanding of the IT service transition lifecycle and operational readiness.