Overview
The ServiceNow Architect will contribute to a 6-month contract role focused on Telecommunications Service Operations Management (TSOM). This position involves designing and implementing various ServiceNow modules, while collaborating with a global IT consultancy to support a leading telecom client. The architect will provide technical leadership and strategy, ensuring the scalability and security of the ServiceNow platform, with a hybrid work model allowing for remote and on-site collaboration.
Responsibilities
- Lead the design and implementation of ServiceNow modules including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications.
- Act as the technical authority on ServiceNow architecture, strategy, and governance.
- Ensure the scalability, security, and performance of the ServiceNow platform.
- Provide technical leadership in solution design workshops and architecture reviews.
- Oversee ServiceNow integrations using REST, SOAP, and APIs.
- Utilize ServiceNow scripting skills, including JavaScript and Flow Designer, to enhance platform functionality.
- Collaborate with enterprise systems for seamless integration solutions.
Requirements
- Strong experience in Telecommunications Service Operations Management (TSOM).
- Proven expertise in ServiceNow integrations and data models.
- High proficiency in ServiceNow scripting (JavaScript, Glide, Flow Designer).
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Certified Implementation Specialist (CIS) certification.
- ServiceNow Certified Application Developer (CAD) certification.
- ServiceNow Certified Technical Architect (CTA) certification.