Overview
The ServiceNow Architect will be responsible for leading the architecture and implementation of ServiceNow solutions, emphasizing TSOM implementation. This role involves collaborating with various stakeholders, designing scalable solutions, and providing technical leadership. The contractor will work closely with both business and technical teams to define platform strategy and ensure compliance with architectural best practices.
Responsibilities
- Lead the architecture and solution design for ServiceNow implementations.
- Define platform strategy, technical roadmap, and governance practices.
- Design and deliver scalable and secure ServiceNow solutions and integrations.
- Conduct stakeholder workshops and architecture reviews.
- Collaborate with business and technical teams to align solutions with requirements.
- Provide technical leadership and mentorship to development teams.
- Ensure platform performance, compliance, and continuous improvement.
Requirements
- Extensive experience in ServiceNow architecture, particularly in TSOM implementation.
- Strong background in ITSM with knowledge of at least two additional ServiceNow modules (ITOM, ITAM, HRSD, CSM, GRC, SecOps).
- Proven experience with ServiceNow integrations using REST, SOAP, APIs, and MID Servers.
- Familiarity with scripting languages such as JavaScript and Glide, and tools like Flow Designer.
- In-depth knowledge of CMDB, Discovery, ITIL/ITSM processes, and enterprise architecture best practices.
- Relevant ServiceNow certifications (CSA, CIS, CAD, or CTA) are highly desirable.
- Excellent stakeholder management and communication skills.