Overview
The TechOps Lead will oversee the TechOps function of an AI-native consultancy on a 6-month contract basis. This role involves managing the production environment, incident response, and operational improvements while encouraging the team to transition from reactive to proactive support methodologies. The contractor will collaborate with both technical and business stakeholders to promote operational excellence and ensure effective change management in a regulated setting.
Responsibilities
- Establish and mature the TechOps function, implementing effective processes around intake, triage, and prioritisation.
- Manage and shape a growing remediation backlog, ensuring the team focuses on the highest-value work.
- Define and improve service management processes using Jira Service Management.
- Help build sustainable support models, escalation paths, and on-call procedures.
- Coach and mentor engineers within the TechOps team whilst reducing key-person dependencies.
- Drive automation initiatives and long-term operational improvements.
- Collaborate with technical and business stakeholders to develop and execute a roadmap for operational excellence.
- Remain hands-on when required, supporting production incidents, infrastructure improvements, and platform stability initiatives.
Requirements
- Extensive experience within TechOps, Infrastructure, SRE or Production Operations environments.
- Previous experience leading operational or platform teams.
- Strong understanding of incident, problem and change management processes.
- Experience owning service intake, work prioritisation and operational workflows.
- Strong Azure and Linux/RHEL experience within live production environments.
- Experience supporting Java microservices and distributed platforms.
- Working knowledge of Terraform, Ansible and GitHub Actions.
- Previous experience working within iGaming is strongly preferred.