Overview
The User Researcher will collaborate with UX, Content, and Service Designers to generate insights that drive evidence-based product decisions within a fast-paced technology consultancy environment. This contract role requires senior-level expertise in user research methodologies and aims to embed user research practices into agile workflows while working closely with stakeholders and team members. The successful candidate will help ensure research insights are actionable and align with user needs across the product life cycle.
Responsibilities
- Own the user research process in a fast-paced development environment.
- Choose appropriate research methods to understand user needs throughout the product life cycle.
- Identify participant samples for testing and plan research sessions.
- Support research operations by facilitating recruitment and advising on tools.
- Analyze research data and present actionable insights to the team and stakeholders.
- Engage with clients to demonstrate the value of user research.
- Help teams embed user research practices into agile workflows.
- Collaborate with stakeholders to set research objectives and hypotheses.
Requirements
- Proven experience with a variety of user research approaches beyond usability testing.
- Experience with formative discovery methods, ethnographic observation, and A/B testing.
- Ability to manage research data in compliance with GDPR and ethical standards.
- Strong communication skills in presenting research findings to stakeholders.
- Experience in conducting inclusive research considering diverse user needs.
- Familiarity with working in agile teams and rapid research delivery.
- Ability to run workshops to align team members and clients on research goals.
- Experience in creating customer journey maps, personas, and other research outputs.