Overview
The Agile Business Analyst will play a critical role in supporting a major CRM transformation program for an established charity, specifically focusing on the migration of fundraising operations from Raiser’s Edge to Salesforce. As part of an Agile delivery team, the contractor will actively participate in monthly sprints, collaborating closely with stakeholders to refine requirements and ensure successful project delivery.
Responsibilities
- Understand and document project requirements for the CRM transformation.
- Review user stories and acceptance criteria to ensure clarity and completeness.
- Conduct functionality testing and support prioritization for the project's MVP.
- Participate in Agile ceremonies including planning sessions, stand-ups, and retrospectives.
- Communicate directly with stakeholders to address and resolve any delays or blockers.
- Facilitate show-and-tell sessions to present delivered functionality to end users.
- Contribute to the overall delivery and testing processes within the Agile framework.
Requirements
- Proven experience in business analysis within an Agile environment.
- Strong understanding of CRM transformation processes, preferably with Salesforce experience.
- Experience in developing user stories, acceptance criteria, and conducting process analysis.
- Proficient in executing QA and UAT testing, with the ability to present functionality to users.
- Demonstrated proactive and delivery-focused mindset.
- Experience navigating and resolving stakeholder issues effectively.