Overview
The Application Support Engineer will play a pivotal role in a global Commodities Trading business, working within a small, experienced Application Support team. This position involves a diverse range of responsibilities, from business-as-usual support to project work, upgrades, and troubleshooting across multiple ETRM platforms. The successful candidate will help facilitate the migration to a new platform and contribute to the integration of trading technologies.
Responsibilities
- Support day-to-day application operations across ETRM platforms.
- Collaborate with internal teams and offshore resources on system upgrades and migrations.
- Troubleshoot and resolve incidents related to ETRM applications.
- Assist in the implementation of new systems and integrations.
- Engage with users across multiple global regions to address application issues.
- Conduct project work related to the upgrade and integration of ETRM systems.
- Understand and support trading processes within the ETRM environment.
- Manage stakeholders and communicate effectively with various teams.
Requirements
- Proven experience in Application Support, ideally within the commodities or financial services sectors.
- Familiarity with ETRM systems, particularly Endur is highly desirable.
- Strong SQL skills for data management and query writing.
- Comprehensive understanding of the functional aspects and business processes of ETRMs.
- Ability to troubleshoot application issues and provide effective solutions.
- Experience working in both BAU and project environments.
- Willingness to collaborate with teams in different locations and across various applications.
- Strong communication and stakeholder management skills.