Overview
The Application Support Specialist role is tailored for experienced professionals in the London Market Insurance sector, specifically those with a background in IBA, claims, or policy processing. This fully remote position involves supporting clients, ensuring software quality, and delivering training, primarily through online platforms, providing an opportunity for a flexible work-life balance. The contractor will work closely with a small team, supporting a niche application that serves leading Lloyd's broking firms.
Responsibilities
- Assist broker clients through our online helpdesk, addressing an average of 40–50 support tickets daily.
- Collaborate with the Testing Manager to perform quality assurance and testing for software updates.
- Deliver remote training sessions for new and existing Lloyd's brokers and coverholders.
- Create training content, including short video modules, to enhance the training process.
- Understand and troubleshoot user queries using your knowledge of London Market operations.
- Take on additional responsibilities as the senior team members transition, including potential leadership roles.
Requirements
- Practical experience in London Market wholesale insurance or reinsurance operations.
- Strong IT literacy with proficiency in Microsoft Excel.
- Experience with helpdesk software (Freshdesk) or software testing tools (Azure DevOps) is advantageous but not essential.
- Excellent communication skills and a proactive approach to problem-solving.
- Comfortable working independently in a remote setting with self-motivation.
- Operating via a Limited Company with appropriate IT hardware and software licenses.