Overview
We are seeking a Senior Business Analyst with experience in managing business change projects to join a major transformation program. This role involves collaborating with multidisciplinary teams to define strategic objectives, improve services, and facilitate operational transitions. You will play a crucial role in leading workshops, gathering requirements, and driving business change initiatives within a complex enterprise environment.
Responsibilities
- Lead discovery workshops and business analysis activities to identify problems and opportunities.
- Gather, analyze, and document business and service requirements.
- Develop user journeys, service blueprints, and future-state process models.
- Drive business change initiatives including impact assessments and stakeholder engagement.
- Support service transition planning and operational handover activities.
- Collaborate with multidisciplinary teams to enhance service performance.
- Contribute to governance and design of operating models and service integration.
Requirements
- Significant experience as a Senior Business Analyst or Business Change Consultant.
- Demonstrated ability to deliver change in large, complex organizations.
- Strong skills in workshop facilitation and stakeholder management.
- Experience in producing requirements, process maps, user journeys, and service blueprints.
- Proficient understanding of Business Change, Service Design, and Service Transition.
- Familiarity with SIAM, supplier management, and governance in multi-supplier environments is preferred.
- Ability to work effectively in ambiguous situations and translate strategies into actionable plans.