Overview
The Business Project Manager for CRM Implementation will lead a 6-month program focused on delivering business-side project plans for a CRM rollout. This role will collaborate with a technical Delivery Lead and cross-functional teams to ensure effective governance, operational readiness, and alignment with organizational goals.
Responsibilities
- Own the Business Project Plan by managing and tracking business delivery schedules and milestones.
- Coordinate business workstreams by collaborating with commercial, sales, marketing, and operational teams.
- Manage vendor relationships and track deliverables against Statements of Work (SOW) and timelines.
- Provide structured progress reporting and chair steering forums to maintain alignment with senior leadership.
- Ensure business-side readiness through operational testing, user activities, and training schedules before go-live.
Requirements
- Demonstrable experience in business project management with a focus on delivering non-technical project plans.
- Proven track record in CRM implementation across organizations.
- Experience managing vendor deliverables and tracking project milestones against contracts.
- Strong governance skills including RAID management and senior stakeholder reporting.
- Ability to work independently and adapt to evolving program requirements alongside technical teams.