Overview
We are seeking an experienced CRM Enterprise Technical Architect for an initial three-month engagement, focusing on a detailed architecture audit of a government agency's Microsoft Dynamics 365 CRM estate. This remote position requires collaboration with established architecture and digital delivery teams to assess the current CRM architecture and provide recommendations for future improvements. The role demands strong consulting skills and technical expertise across Microsoft Dynamics 365 and cloud-native architectures.
Responsibilities
- Conduct a thorough audit of the CRM architecture, standards, policies, and supplier compliance.
- Review current and target architectures against defined principles and best practices.
- Produce findings and recommendations for governance and future delivery.
- Assess integration patterns and evaluate technical solutions from multiple suppliers.
- Document architectural decisions and maintain clear architecture documentation.
- Communicate findings effectively to both technical and non-technical stakeholders.
Requirements
- Proven experience as an Enterprise Architect, Solution Architect, or Domain Architect in complex digital environments.
- Extensive knowledge of Microsoft Dynamics 365 CRM solutions.
- Strong experience with Microsoft Azure architecture and omnichannel customer engagement solutions.
- Understanding of MACH architecture principles and cloud-native solution design.
- Experience with architecture governance frameworks and producing Architecture Decision Records (ADRs).
- Strong skills in architecture documentation, including data-flow and integration views.
- Familiarity with B2C and B2B CRM domain strategies and architectures.