Overview
This high-impact contract role is for a CRM Project Manager specializing in Klaviyo, focusing on leading a major marketing technology transformation programme. The successful contractor will bridge between commercial stakeholders, technology teams, and external vendors, driving progress on a complex migration from Emarsys to Klaviyo while aligning with broader customer data platform initiatives in a collaborative, fast-paced environment.
Responsibilities
- Act as the Product Manager for a large-scale migration from Emarsys to Klaviyo.
- Coordinate stakeholders across marketing, technology, delivery, and external vendor teams.
- Surface risks, dependencies, trade-offs, and decision points to senior leadership.
- Ensure migration activities remain on track while aligning with a wider CDP transformation programme.
- Drive delivery momentum across teams, ensuring priorities are understood and key actions are executed.
- Manage vendor relationships and dependencies effectively.
- Influence senior stakeholders with clear recommendations on technical complexities.
- Adapt to a rapidly changing environment with concurrent programmes running.
Requirements
- Strong Product Management experience within marketing technology or CRM platforms.
- Proven track record of delivering platform migrations and transformation programmes.
- Experience with marketing automation platforms such as Klaviyo or Emarsys.
- Strong understanding of customer data platforms (CDPs) within marketing ecosystems.
- Ability to influence stakeholders and simplify technical information.
- Experience in managing cross-functional teams and vendor relationships.
- Comfortable operating in fast-paced environments with shifting priorities.
- Strong commercial awareness and a practical, delivery-focused approach.