Overview
We are seeking a Desktop Support Engineer with server exposure to provide daily desktop and onsite support, as well as operational support for related server infrastructure. The role involves working closely with end-users and various vendors, ensuring effective troubleshooting and problem resolution in a Windows environment. This position emphasizes hands-on support and coordination with the Network Operations Center (NOC) and other technical teams.
Responsibilities
- Provide daily L1/L2 desktop and end-user support.
- Conduct hardware troubleshooting, replacements, and installations.
- Coordinate onsite activities with NOC and vendors, including device resets and cable management.
- Handle incidents and requests using ServiceNow.
- Support operational tasks for Windows Server and manage Hyper-V environments.
- Monitor Veeam Backup and assist with basic restore operations.
- Participate in patching, firmware updates, and backup tape rotation as required.
- Engage in coordination with OEM vendors and follow escalation protocols.
Requirements
- Strong experience in desktop support within a Windows environment.
- Basic knowledge of Windows Server and Hyper-V.
- Exposure to Veeam Backup and ServiceNow, with awareness of ITIL processes.
- Willingness to provide hands-on onsite support.
- Familiarity with HP Storage (SAN) and Microsoft SQL Server basics is a plus.
- Experience in data center or onsite support is desirable.
- Vendor/OEM coordination experience is an advantage.
- Ability to work according to UK business hours, from 07:30 to 15:00 London Time.