Overview
We are seeking a highly skilled ERP Business Process Analyst/Modeller to contribute to a major global transformation program, primarily focusing on the consolidation of ERP systems across 14 countries. This role will involve collaborating with stakeholders to design and implement efficient business processes, particularly within the Order-to-Cash (O2C) lifecycle. The successful candidate will play a pivotal role in moving the organization from legacy systems to Microsoft Dynamics 365 Finance & Operations (F&O).
Responsibilities
- Own and model the end-to-end Order-to-Cash business process, from customer order through fulfilment, invoicing, payment and reconciliation.
- Map and document current-state (As-Is) and future-state (To-Be) processes, identifying gaps, inefficiencies, risks and opportunities for standardisation.
- Translate business requirements into clear functional requirements, user stories, process flows, business rules and acceptance criteria.
- Facilitate workshops with Finance, Sales, Operations, Supply Chain and other business functions to drive agreement on future processes.
- Identify opportunities to remove manual/paper-based activities and simplify processes.
- Support process governance, documentation, change impact assessments, data requirements and operational readiness throughout the programme.
- Collaborate closely with solution architects, functional consultants, developers and project teams to ensure effective translation of business processes into the ERP solution.
- Contribute to the wider Dynamics 365 Finance & Operations transformation, including requirements management and process design.
Requirements
- Strong experience as a Business Analyst, Business Process Analyst, Process Modeller or Business Process Consultant.
- Demonstrable experience designing and documenting end-to-end business processes, particularly Order-to-Cash.
- Experience working on large-scale transformation or process improvement programmes.
- Excellent workshop facilitation and stakeholder management skills.
- Experience producing As-Is/To-Be process maps, functional specifications and business process documentation.
- Structured analytical approach with confidence to challenge existing processes and recommend improvements.
- Experience working across multiple countries or within complex global organizations.
- Knowledge of Microsoft Dynamics 365 F&O or other ERP platforms is advantageous but not essential.