Overview
The IBMi Consultant will provide technical and operational support for managed infrastructure and client environments across the UK, predominantly working remotely with occasional travel to client sites. This role necessitates strong expertise in IBMi and IBM Power Systems, where the consultant will collaborate with internal technical teams and client managers to resolve incidents, carry out maintenance, and identify process improvements. The position offers an immediate start for a contract of 3 to 6 months, with potential for extension, and requires participation in an on-call rota.
Responsibilities
- Provide technical and operational support across IBMi / Power Systems environments.
- Monitor and respond to alerts within the IBMi and associated data centre infrastructure.
- Support servers, storage, backup, virtualization, and networking environments.
- Act as the primary technical contact for client incidents and service requests.
- Resolve incidents within agreed SLAs and escalate when necessary.
- Carry out planned maintenance, including OS and firmware upgrades.
- Support disaster recovery and data restore testing efforts.
- Maintain technical documentation, procedures, and service records.
Requirements
- Strong hands-on experience with IBMi / IBM Power Systems.
- Prior experience in a managed services, infrastructure support, or technical operations environment.
- Proficiency in supporting and monitoring enterprise infrastructure.
- Good understanding of incident management, SLAs, and escalation processes.
- Experience working directly with clients and communicating technical issues effectively.
- Comfortable working within maintenance windows and participating in an on-call environment.
- Desirable knowledge of VMware / virtualization technologies and enterprise storage / SAN.
- Familiarity with ITSM platforms like ServiceNow or Autotask.