Overview
The IT Business Analyst will play a crucial role in the business services industry by bridging the gap between technology and business requirements. This role involves collaborating with stakeholders to ensure the delivery of technology solutions that meet organizational goals while working closely with technical teams. The analyst will also facilitate workshops, document processes, and provide ongoing support and training for successful implementation.
Responsibilities
- Analyse and document business requirements to support technology projects.
- Collaborate with stakeholders to identify and prioritise solutions.
- Facilitate workshops and meetings to gather input and feedback.
- Work closely with technical teams to ensure alignment with business goals.
- Develop clear and concise process documentation and workflows.
- Support testing and validation of new systems or updates.
- Monitor project progress and address any issues or risks.
- Provide ongoing support and training to ensure successful implementation.
Requirements
- Proven experience in a similar IT or business analysis role.
- Strong analytical and problem-solving skills.
- Ability to work effectively with both technical teams and business stakeholders.
- Excellent communication and documentation skills.
- Experience with process mapping and workflow tools.
- Knowledge of technology solutions relevant to the business services industry.