Overview
As an IT Field Engineer, you will be responsible for implementing engineering solutions across various business sites in the UK, specifically focusing on installations, maintenance, and troubleshooting of voice and data systems. You will collaborate closely with the central IT Helpdesk, project teams, and site staff to address technical issues proactively, ensuring smooth operations and minimal disruptions. This role involves a significant amount of travel, with expenses covered for any required overnights.
Responsibilities
- Install, configure, and test new hardware, software, or machinery on site.
- Investigate and resolve voice and data technical issues in collaboration with the IT team.
- Conduct preventative maintenance and troubleshoot complex technical problems.
- Provide on-site training and guidance to users to enhance their understanding of systems.
- Create detailed reports on site conditions, project progress, and resolved issues.
- Assist with the removal of old PBX equipment and facilitate disposal processes.
- Undertake additional duties assigned by the Service Desk Manager as needed.
Requirements
- Proven experience as an IT Field Engineer or in a similar technical role.
- Strong knowledge of voice and data network systems, including VoIP technologies.
- Ability to perform hardware installations and system configurations.
- Experience in troubleshooting both mechanical and network issues.
- Familiarity with preventative maintenance practices and documentation processes.
- Capable of providing effective user training and support on-site.