Overview
The IT Support Analyst will play a crucial role in administering and supporting the desktop environment within a public sector organisation. This position focuses on providing effective ICT support, maintaining end-user devices, and ensuring adherence to security protocols and ICT best practices. The Analyst will collaborate with various teams to manage ICT service-desk operations and provide specialized support for cross-organization projects and events.
Responsibilities
- Administer and support the desktop environment including software deployment.
- Maintain and manage end-user devices, including mobile phones and Apple server systems.
- Provide a reactive response to system-generated ICT alerts to ensure security compliance.
- Support ICT service-desk operations by managing requests and information gathering.
- Install, support, and maintain business system applications as needed.
- Manage the centralized deployment of software through application management systems.
- Document processes and maintain up-to-date technical records.
- Support the availability and operational status of network deployment software.
Requirements
- HNC in Computing or relevant Networking/ICT qualification at SCQF level 7 or significant relevant experience.
- Proven experience in providing ICT support and customer care in a busy environment.
- Expert knowledge of current desktop operating systems and desktop office applications.
- Proficient with Apple-Mac Desktop/Server hardware and software.
- Excellent personal communication skills with a focus on customer care.
- Strong problem-solving capabilities and technical skills.
- Ability to work collaboratively in a team environment.
- Willingness to travel to perform specific duties as required.