Overview
The Support Engineer will be integral to a technology business focused on digital transformation, delivering security and scalability in IT solutions. Working directly with Microsoft infrastructure, the engineer will ensure security, reliability, and performance through second-line support and proactive monitoring, with a specific emphasis on serving clients in critical environments. This role requires daily onsite presence to effectively manage incidents and operational requests while driving platform health.
Responsibilities
- Provide advanced second-line support and troubleshoot issues across operating systems.
- Manage incidents and operational requests in a timely manner.
- Coordinate changes within the Microsoft infrastructure.
- Proactively monitor platform health to ensure reliability and performance.
- Assist in maintaining security and compliance across IT systems.
Requirements
- Must have active eDV clearance.
- Experience with Active Directory & AD FS.
- Strong knowledge in networking protocols and standards including SAML, OAuth, OpenID Connect, Kerberos & NTLM.
- Demonstrated ability to troubleshoot across various operating systems.
- Experience working in secure government or defense environments.