Overview
The IT Support Specialist will provide essential onsite technical support in a hybrid role, catering to diverse IT needs within a dynamic consulting environment. This contract position will involve working closely with end users to resolve issues related to network connectivity, audiovisual systems, and devices while collaborating with engineering teams to maintain outstanding service quality. The individual will be responsible for managing service desk tickets and ensuring a seamless experience for users.
Responsibilities
- Provide onsite IT support, acting as the primary point of contact for day-to-day technical issues.
- Diagnose and resolve issues relating to network connectivity, end-user devices, and AV systems.
- Manage and progress service desk tickets, ensuring issues are handled efficiently and accurately.
- Test and monitor network connectivity and overall user experience.
- Support AV system setup, testing, and vendor coordination.
- Work alongside network, AV, and endpoint engineering teams to facilitate onsite activities.
- Escalate complex issues to the appropriate technical teams when required.
- Deliver a responsive, professional, and customer-focused IT support service.
Requirements
- At least 3 years' experience in IT support or IT administration.
- Strong troubleshooting skills across end-user devices, network connectivity, and AV systems.
- Experience using ServiceNow or a similar IT service management platform, with ServiceNow preferred.
- Excellent communication and customer service skills, with the ability to support users at all levels.
- Proactive attitude, willingness to learn, and ability to adapt quickly in a short-term assignment.
- Experience working independently in a standalone onsite support role is ideal.
- Previous experience in a consulting or professional services environment would be advantageous.